Smart communications technology should be accessible for every business. That’s why Fonality is dedicated to providing small- and medium-sized companies with big company business phone and unified communications features for an affordable price. On-premise or fully hosted in the cloud. Upfront investment or pay-as-you go. Basic business phone or more bells and whistles with collaboration and call centre capabilities. The choices are yours.
Answer, transfer, place calls on hold or send them to voice mail, all with a simple click of your mouse.
Handle call queues more effectively. Set call limits to help agents better manage their queues and service levels and set call routing to your reps according to priority levels. Customise queue prompts and provide hold time announcements to let your customers know their estimated wait times.
Give presentations and demos on the fly, provide support or collaborate on projects, with anyone, anywhere, as long as they have access to the Internet.
Employees can send secure instant messages on their own private chat network without opening a third-party application.
Connect with multiple team members, customers or partners quickly, regardless of their location.
Help customers get to the right person--fast--with convenient push-button selection and routing.
Make sure you’re always available by setting your phone to ring your desk and mobile or other number simultaneously. Never miss another important call.
Who is available? See any coworker’s status and connect using voice, chat, audio conference, screen sharing, or mobile device.
Chart queue data like abandonment rates, average hold time, completed calls, call volumes by time, day or month, and much more. Gain invaluable insights for planning and staffing.