Introducing trixbox Unified Agent Edition (UAE)
You are already a Fonality customer. This means you use the phone to talk to your customers, a lot. There is also a high likelihood that you are using (or considering) using CRM to have even greater visibility into your customer interactions.
Ever wonder how you could "unify" your call center and your CRM, without paying a million dollars to Oracle or a horde of consultants? Well, I would like to take this opportunity to introduce to you trixbox Unified Agent Edition (UAE).
UAE connects trixbox with the market leader in CRM, Salesforce.com.
Change the way you do business
- You will gain immediate efficiencies in how you deal with customers.
- You will gain immediate productivity gains from your agents.
- You will gain unparalleled visibility to all interactions between employees and customers.
What will UAE do for you?
UAE Improves Productivity for Agents:
- Click to Call (Initiate a call with just one click)
- Improved Screen Pops (See specific knowledge about the caller)
- Deal Size ($) Alert (Know what a phone call is worth before answering it)
- Account Ownership Routing (Make sure incoming calls go to account owners)
- UAE's Deal-Size ($) Alert feature
UAE Improves Management Reporting:
- Automated Call Logging (Get a complete history of every call to your customers)
- Voice Recording Integration (Linked call recordings right into your CRM)
- Lead Management Reporting (How quickly are you calling back your leads?)
- Agent Activity Reporting (Stack rank agents for productivity, hiring, and firing)
UAE's Automated Call Logging
Fonality was founded in 2003 as a residential VoIP provider by serial entrepreneur and SMB expert, Chris Lyman. Lyman's vision for Fonality was to change the phone market by creating the world's first truly affordable enterprise-class phone system for SMBs. He also wanted to leverage his expertise in making technology easy to use, so the design had to be "as easy to use as Hotmail." Fonality stormed into the SMB IP-PBX market and in 2008 they have acquired Insightful Solutions, an Australian-based VOIP solutions provider.