Fonality Connect enhances service delivery and reduces phone bill by 50%
SYDNEY - October 28, 2010 - Fonality, Inc. (www.fonality.com.au), a leading provider of cloud-based business phone and unified communication solutions, today announced that Traxion has deployed Fonality Connect as its virtual phone solution to decrease costs and enhance communications.
Based at the Gold Coast, Traxion is an HR and business services provider that needed to shift from operating only with a distributed workforce to a centralised office with field employees. Faced with the option of purchasing an expensive PABX for the new office, Traxion's founder and managing director, Kate Baring, investigated the subscription-based Fonality Connect solution as an alternative to an on-premise phone system.
Fonality Connect is a cloud-based phone solution that can be delivered to any SMB with an Internet connection. The virtual solution provides SMB's with access to advanced phone features previously reserved for large enterprises, such as in-house conference calls and the ability to unify multiple offices and home workers in one system. With a fixed monthly fee from $39 per user, free calls and no contracts, Fonality Connect also helps business owners substantially reduce their monthly phone bills.
"For the provision of management services, such as virtual office and secretarial services, we needed a professional phone system, for example to answer an incoming call in the client's name," said Baring. "However, traditional PABX systems are expensive to set up and maintain - we were quoted $3,500 for the hardware alone."
Traxion chose Fonality Connect to replace its separate non-PABX phone lines, especially since no expensive hardware is required upfront. In addition to being a more cost-effective solution for Traxion, Fonality Connect's advanced features make a real difference to Traxion's business communications.
“The web-based control panel enables us to customise services for our management services clients with a few clicks. Fonality Connect allows us to set up dedicated phone numbers for our customers, or divert calls to their mobile phones,” Baring said.
“I was highly sceptical of the call quality, but since using the VoIP system I can't even tell the difference to a traditional phone line,” said Baring. “Cost savings have also been a selling point. With Fonality Connect, we're expecting to reduce our phone expenditure by 50%.”
"Traxion is a great example of our customers using Fonality's cloud-based phone systems to support the growth of their business," said Marc Englaro, managing director of Fonality Australia. "Our robust feature and functionality set improves call routing flexibility, reduces cost and improves overall efficiencies for organisations of all sizes."
For pricing on Fonality Connect, Professional or Enterprise, contact 1300 874 928. For a complete list of Fonality's product line and features, visit http://www.fonality.com.au
About Fonality
Founded in 2004 and headquartered in Los Angeles, Calif., Fonality is a leading developer and marketer of cloud-based business phone and unified communications solutions for small to medium sized businesses. Investors include Draper Fisher Jurvetson, Intel Capital, and Azure Capital Partners. For more information, visit: www.fonality.com.
About Cloud Based or Virtual Phone Solutions
Fonality's cloud-based telephony is comprised of a virtual phone system that is hosted in a data centre. The service and administration of the system is delivered over the internet, removing the need for expensive on-premise equipment. It's installed easily, managed via a web interface and offers 24/7 emergency support.
About Traxion Group
Traxion Group is an Australian-owned company dedicated to providing software and consulting solutions to the business community, with a particular emphasis on the areas of human resources, business systemisation and accredited training services.
Based in Queensland, Traxion's consultants serve the needs of clients nationally across the full spectrum of business, ranging from small operators with just a few staff to international players. For more information, visit www.traxionmanagement.com.au |
About Fonality
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