Fraunhofer CSE

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Industry : Energy
We run like a real business with Fonality!
- Heather Snider
Office Manager
About the Customer

The Fraunhofer Center for Sustainable Energy Systems (CSE), located in Cambridge, MA, is dedicated to serving the research needs of America’s sustainable energy industry. They work with the US Government and private businesses to develop advances in the solar industry.

Challenges:

• Find an affordable solution that didn’t require a capital expense or a large initial investment
• Improve departmental and customer communications
• Find a phone system that could grow with their business
• Provide a business phone solution that is flexible and easy to install and manage

The Solution:

• Professional Edition for 44 employees
• Saved Fraunhofer CSE approximately $10,000 compared to a traditional phone system
• Auto Attendant, Name Directory & Music On Hold project professional look and sound to callers
• Voicemail
• Voicemail to Email
• Unlimited Extensions can be created with just a click of a mouse
• Call Forwarding assures employees they’ll never miss a call
• FindMe allows callers to find employees wherever they are: on cell phone, at home, or at a branch office