Employee Accountability

Do you know who your employees are calling? Do you know how many times they have called your customers or for how long they spoke? Shouldn't you? Well, now you can. All calls to your CRM customers will be automatically attached to the Individual contact or opportunity Inside your CRM.

Reduce Costs & Increase Efficiency

Because call logging Is automated, managers have clear visibility Into their agents' activities. Managers can view an agent's call history with contacts, call back times, and recordings to determine and compare individual agent effectiveness. With this Integrated call and opportunity data, the reporting possibilities are endless.

Management & Reporting

Call reporting features add new call reports to your CRM system that provide you detailed and consolidated call records for your agents. Find out total calls made to leads or customers and see which agents are the most active. The Lead Management Reporting tells you exactly how many minutes it took an agent to call a leads back once, twice, or three times, offset for business or weekend hours. Finaly It's easy to see average call-back times, average days to conversions, average calls to conversion, and more by agent, team, or account.

Improve Customer Service

Sales or Service agents have customer information at their fingertips before a call is answered, enabling greater efficiency and improved customer satisfaction. And, as a manager, automated activity logging and advanced reporting options give you even greater visibility into your service organization allowing you to make Intelligent business decisions to continually Improve quality of service.