Groups & Permissions

Create custom extension groups based on departments or any other organizational structure. Groups allow you to give some employees permission based features while restricting others.

Mulit-location Integration

Link multiple locations into a single system for simple management and free office-to-office extension calling.

Conference Rooms

Add conference bridges to your Fonality service, and save money on expensive conferencing services. Conference bridges work just like extensions but require a pass code to enter. When used with Fonality’s desktop communication app you have the ability to view all conference bridges, conference call attendees, and expel unwanted callers.

Intelligent Call Routing

Fonality's full features ACD allows you to customise your call queue distribution even further. Distribute queue calls via several pre-configured rules such as ring all, ring random, or ring in order.

Real-time Call Centre Dashboards & Reporting

Get vital call centre metrics in real-time directly on your desktop, helping you to manage your queues more effectively and meet your SLAs.

Remote Agent Support

Whether on cell phones or analog home phone, agents can remotely log in and out and seamlessly participate in call queues.

Advanced CRM Integration

Gain out-of-box integration with web-based CRM systems including screen pops and click-to-call functionality. Compatible CRM systems include Salesforce.com and Sugar CRM.

Multiple Office/location Integration

Link multiple locations into a single system for simple management and free office-to-office extension calling.

Advanced Call Forwarding

Enable automatic call forwarding to an internal extension or external number based on any number of rules. Rules include "Busy", "On no answer", "Unconditional", and "On Internet Outage"

Call/Employee Status & Mobile Presence

See the status of all employees when using Fonality's desktop presence management application. Have the ability to see who is on a call, the type of call, and the caller information.

Conference Rooms

Add conference bridges to your Fonality service, and save money on expensive conferencing services. Conference bridges work just like extensions but require a pass code to enter. When used with Fonality’s desktop communication app you have the ability to view all conference bridges, conference call attendees, and expel unwanted callers.

Outlook Integration

Automatically integrate Outlook contacts with your Fonality phone system, or import all phone systems contacts into your Outlook contact list. Simply right click your mouse to initiate a call within Outlook or any email.

Enterprise Chat & Chat Logging

onality Unified Communication suite includes an integrated employee chat feature. Store all Fonality chat client conversations to a central database.

Call/Employee Status & Presence

See the status of all employees when using Fonality's desktop presence management application. Have the ability to see who is on a call, the type of call, and the caller information.

Market Proven Reliability

If your phone system is down, you're out of business. Every minute of downtime can mean thousands in lost sales and goodwill. Virtual PBX® doesn't just back up your data so it can be restored in an emergency, it tries to eliminate downtime through built-in redundancy and fault tolerance. We've demonstrated over five 9's of system reliability (99.999%) for over four years.

24/7 Support

If your system goes down, you don’t have a dial tone, or you can’t make calls for any reason, Fonality is here to help 24 hours a day, 7 days a week.

Professional Services

Let Fonality’s team of qualified Professional Service engineers put their years of experience to work for you. Whether you need help delivering applications or customised functionality, Fonality has been delivering custom market proven solutions for years.