Auto-Receptionist
This feature lets callers "Press 1 for Support" or "Press 2 for Sales." Auto-Attendant is as easy to use as it is powerful. With simple clicks of the mouse you can manage call flow, build scheduled responses, forward calls off-site, and more.
 
Groups & Permissions
Create custom extension groups based on departments or any other organisational structure. Groups allow you to give some employees permission based features while restricting others.
 
Scheduler & Night Mode
Want to play different messages to callers at different times of the day? Or perhaps you want an entirely different call menu on nights, weekends and holidays, with different options for your callers to choose from. Use Fonality's intuitive scheduler to create and apply schedules that will make your phone system work for you.
 
Music-on-Hold
Music-on-hold is as simple as uploading MP3 files using the web-based administration panel. Use music-on-hold creatively to highlight promotions for new customers, up sell current customers, or calm angry customers calling your support team.
 
Dial-by-Name Directory
Fonality comes preconfigured with a professional "spell-by-last-name" directory. Callers are simply prompted to "spell the first three letters of the party's first or last name" and then automatically connected to the requested extension. Don't want to be in the name directory? No problem. The administrator can easily exclude specific extensions.
 
Custom Voice Prompts
This feature gives you the ability to upload highly professional prerecorded voice prompts when simple recordings from your phone just won't do.
 
Visual Conference Bridges
Add conference bridges to your Fonality service, and save money on expensive conferencing services. Conference bridges work just like extensions but require a pass code to enter. When used with Fonality's desktop communication app you have the ability to view all conference bridges, conference call attendees, and expel unwanted callers.
 
Virtual Extensions
Use virtual extensions to route calls to a virtual mailbox to collect messages or inquiries, or forward calls to any other number or extension.
 
Web Management
Manage and administer your phone system anywhere you have Internet access. Make moves, additions, or changes quickly and easily with the intuitive web interface. Users can view call logs, voicemails, and manage personal configurations.

Click-to-Call
Click-to-Call is a plug-in for the Firefox web browser that turns any phone number on any web site into a click-to-call link. Click the link and your phone will automatically dial - it's that simple. Click-to-Call will even take your Aastra and Polycom off-hook so the whole experience is hands-free. Use Click-to-Call with CRM software for instant productivity gains.
 
Call Forwarding
Users can use their personal Web Admin Panel to enable automatic call forwarding to an internal extension or external number based on any number of rules. Rules include "Busy", "On no answer", "Unconditional", and "On Internet Outage"
 
Call Transfer
Route calls with ease whether from extension to extension or extension to PSTN. When using Fonality's desktop communications app simply drag and drop calls to transfer calls between employees.
 
Call Parking
When using Fonality's desktop communications app, all employees have the ability to view calls that are currently parked, tag parked calls with reminder notes, and drag calls between extensions, on-hold areas, and the parking area.
 
Call Screening
Call screening allows you to talk to who you want, when you want. When you enable FindMe® on your extension, you can optionally use call screening to screen the calls that are forwarded to your mobile, home, or other phone numbers. Before the call is forwarded, the voice prompt will ask the caller to record their name, and that recording will be played to you before you accept the incoming call. Fonality takes call screening to the next level!

Visual Voicemail
The visual voicemail component enables users to play, delete, and flag their voicemails, in addition to calling the user back, initiating a chat with the user, or adding the user to Outlook. Visual Voicemail also supports Photo Caller-ID, allowing you to see that befitting smirk while they are yelling at you.
 
Voicemail & Voicemail-to-email
Fonality comes with over 600 hours of voicemail storage, as well as all the advanced features you would expect from a premium phone system. One-touch from your office phone. Dial in remotely from any phone. Voicemail to email via .wav files. Online access via the web control panel.
 
Paging & Intercom
Page (One-way) or Intercom (Two-way) employees quickly and easily by simply creating groups.
 
Desktop Alerts
Desktop alerts show the phone number (if available) or names of people stored in your Outlook contacts for all incoming calls to your extension. Answer, ignore, or send the call to voicemail directly from the desktop alert. You can also choose to display this alert when making outbound calls.
 
Instant Messaging Client
Employees can send instant messages on your own private chat network. This feature is perfect for companies that have turned off external chat as a time-saver and call centers that want to text-whisper to agents while on the phone. All chat messages are encrypted by industry standard SSL 128 bit encryption.

Call/Employee Status
See the status of all employees when using Fonality's desktop presence management application. Have the ability to see who is on a call, the type of call, and the caller information.
  
Desktop Alert
Desktop alerts show the phone number (if available) or names of people stored in your Outlook contacts for all incoming calls to your extension. Answer, ignore, or send the call to voicemail directly from the desktop alert. You can also choose to display this alert when making outbound calls.
 
Instant Messaging Client
Employees can send instant messages on your own private chat network. This feature is perfect for companies that have turned off external chat as a time-saver and call centers that want to text-whisper to agents while on the phone. All chat messages are encrypted by industry standard SSL 128 bit encryption.
 
Google™ & Outlook™ Contacts Integration
Automatically import Google or Outlook contacts with your Fonality phone system. Outlook integration allows you to import all phone systems contacts into your Outlook contact list and initiate a call within Outlook for any email.

FindMe® Call Forwarding
Allow callers to find you wherever you are: on your cell phone, at home, or at a branch office, based on rules you create. Make FindMe work for you with various features such as a scheduler, simultaneous ringing, and privileged lists.
 
Boomerang Mobile Integration
With Boomerang, you have the option to send calls forwarded to your mobile right back to your office extension.
 
Call Screening
Call screening allows you to talk to who you want, when you want. When you enable FindMe® on your extension, you can optionally use call screening to screen the calls that are forwarded to your mobile, home, or other phone numbers. Before the call is forwarded, the voice prompt will ask the caller to record their name, and that recording will be played to you before you accept the incoming call. Fonality takes call screening to the next level!
 
Advanced Call Forwarding
Enable automatic call forwarding to an internal extension or external number based on any number of rules. Rules include “Busy”, “On no answer”, “Unconditional”, and "On Internet Outage"


Call Return from Voicemail
Automatically call back any number directly from your voicemail while checking messages.


Voicemail Notification via SMS/Pager
Enter an SMS or pager email address in order to receive voicemail notifications on that device. Use the Voicemail-to-Email feature and listen to messages directly on your computer or phone.


Drag & Drop Calls to Mobile
Use Fonality's desktop communication application to change your mobile phone as your default phone number, and instantly place a call by selecting a phone number in any file or application.


Mobile Presence
Mobile presence provides a visual presence to other users when a contact's cell phone is connected to the system. Users are prompted with the Busy Ring-Back™ dialog when attempting to call a contact who is on their mobile.