Small Business Phone Systems from Fonality

Fonality trixbox Pro provides a feature-rich, yet easy-to-use PABX phone system that puts the power of modern telephony into the hands of the small business.

trixbox Pro can help you answer questions like:

• What can I do when a customer calls after hours?
• What happens to customer calls when all our staff are busy?
• Can staff work effectively from home or on the road?
• Can customers reach the right person first go?
• How can I reduce time spent transferring calls around the office?

trixbox Pro by Fonality is simple enough to configure yourself, but powerful enough to provide features that help you answer these questions.

SAVE MONEY

Save money without skimping on features:

• VoIP Enabled: switch to VoIP, use regular phone lines or a combination of both.
• Free up the Receptionist: use the phone system to direct calls to the right people, and reduce the time wasted transferring calls around the office.
• Conference Bridges: host your own conference calls
• Free Inter-Office Calls: link branch offices easily and save money with free interoffice VoIP calling.
• Do your own adds, moves and changes: IP Handsets just need to be plugged into your network, so don’t need their own special cable changes when you want to rearrange the office.   Add, move and change extensions yourself, when you like.
• Anywhere Management: Manage and change your phone system from anywhere you have a web browser, and you can do it yourself.

SOUND BIG

Welcome callers with a professional greeting and guide them to the right person first time.   A well crafted Autoattendant can reinforce your company image, and make it easier for customers and prospects interact with your business.

• Auto Attendant: Press 1 for sales, 2 for support…
• Dial-by-Name Directory: Lets callers find your employees by name.
• Call Centre Features: Extensive call centre features for companies with as few as 2 agents.
• Powerful Reporting: Average call length? Abandoned calls? Weekly call distribution?
• Call Monitor and Barge: Train and mentor employees with call monitor and barge features.
• CRM Integration: When your phone system is integrated with your CRM your sales team can close more deals.  Salesforce.com and SugarCRM plugins available.

BE MORE PRODUCTIVE

Utilise the latest in software-based, feature rich phone systems to be more productive..

• HUD - the desktop operator panel: Unified communications, presence management and drag-and-drop call control.
• Voicemail-to-Email: Never call yourself to hear voice messages again.
• Instant Telecommuting: Bring your phone with you, forward calls to your mobile, or use a Softphone on your laptop.
• Drag-and-Drop Calling: Use your mouse to make, transfer, or put calls on hold.
• Outlook Integration: Know who’s calling, screen or prioritise callers and click-to-dial from you contact list.
• FindMe: Configurable rules that help customers or coworkers to find you, whether you’re in the office, at another desk in another office or on a mobile.