Click-to-Call

Click-to-Call is a plug-in for the Firefox web browser that turns any phone number on any web site into a click-to-call link. Click the link and your phone will automatically dial - it's that simple. Click-to-Call will even take your Aastra and Polycom off-hook so the whole experience is hands-free. Use Click-to-Call with CRM software for instant productivity gains.

Call Forwarding

Users can use their personal Web Admin Panel to enable automatic call forwarding to an internal extension or external number based on any number of rules. Rules include "Busy", "On no answer", "Unconditional", and "On Internet Outage"

Call Transfer

Route calls with ease whether from extension to extension or extension to PSTN. When using Fonality's desktop communications app simply drag and drop calls to transfer calls between employees.

Call Parking

When using Fonality's desktop communications app, all employees have the ability to view calls that are currently parked, tag parked calls with reminder notes, and drag calls between extensions, on-hold areas, and the parking area.

Call Screening

Call screening allows you to talk to who you want, when you want. When you enable FindMe^® on your extension, you can optionally use call screening to screen the calls that are forwarded to your mobile, home, or other phone numbers. Before the call is forwarded, the voice prompt will ask the caller to record their name, and that recording will be played to you before you accept the incoming call. Fonality takes call screening to the next level!