Business Phone Systems and Services

 

Finally, a full-featured phone system designed especially for small- and medium-sized businesses. Get the business voice service your company needs plus tools sure to maximize your productivity. You get the best business VoIP phone system available, either fully hosted in the cloud or on-premise in your building.

Integrated Call Management and Collaboration for all Users

Built-in Presence and Chat

See which team members are on the phone and who is available for a quick chat using the built in presence and IM capabilities.

Personalized Call Routing

With Find Me/Follow Me you’ll never miss another important call.  Set your own rules to ring multiple devices simultaneously and create privileged lists for VIP callers.

Voicemail Management & Transcription

Access voicemail via phone, email, SMS or the desktop. Manage, store and even read your voicemail messages.

Drag-and-Drop Call Handling

Quickly and easily put a call on hold or transfer calls to any extension or voicemail box with the click of a mouse.

Trouble-Free Administration

Flexible Auto-Attendant

Help your customers get to the right person quickly with customizable menu selection and routing.

Web-Based Administration Panel

Add users or make system changes on the fly from anywhere. There’s no need to be a telecom expert or to divert IT resources from more strategic tasks.

Easy to Use Reports

Access call records and history to ensure optimal staffing levels and review employee performance. See a graphic representation of queue status to ensure excellent customer service.

Emergency Management and Recovery

When a weather emergency or other unexpected event prevents workers from getting to the office, rapidly route callers to other locations or adjust greeting and attendants accordingly.

Distributed Worker Support

Mobile Device Integration

Make and receive calls from your mobile device using your business phone number.

Multiple Location Integration

Create a consistent, seamless caller experience between multiple locations or branch offices.

Offsite Desk Phone and Softphone Support

Work from anywhere using a desk phone connected to the office phone system through any broad-band Internet connection, or use a softphone and a computer headset.

You probably don’t look for new phone systems for your business very often, but don’t worry. Whether the Fonality solution is ultimately right for your company or not, our experts are standing by to help you explore your feature needs, deployment options and payment preferences.

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