Industrial Manufacturing Success Stories

PlanetWise Products Inc. know their customers want to offer a clean and safe environment for their pets. All of their products are made from environmentlly friendly, all natural pine.

• Find an affordable solution that didn’t require a capital expense or a
large initial investment
• Improve customer response times, especially sales inquiries
• Find a phone solution that provides outstanding customer service
• Provide a business phone solution that is flexible and easy to install and
manage
• Project a professional sound and feel to customers calling in

• Standard Edition for 2 employees
• Auto Attendant, Name Directory & Music On Hold project professional look and sound to callers
• Unlimited Inbound and Outbound Calling saves on long distance
• Voicemail
• Call Forwarding assures employees they’ll never miss a call
• Web Admin User Panel gives administrators the ability to manage
all aspects of phone system remotely or a user panel for individuals
allows anyone to manage their personal configurations
• Powerful Reporting provides real-time call logs for all extensions with
powerful search and filter parameters

Butler Home Products is a leading manufacturer and distributor of branded cleaning products in North America. They offer products under numerous brands including – Butler, Mr. Clean, Dawn and Charmin. They also supply many of their retail partners with their private label brands. Butler’s products
can be found in all retail channels of distribution across the USA and Canada.

• Improve departmental and customer communications
• Provide a business phone solution that is flexible and easy to install and manage
• Stay ahead of the competition by making customer contact a priority
• Project a professional sound and feel to customers calling in

• Call Center Edition for 18 employees
• Auto Attendant, Name Directory & Music On Hold project professional look and sound to callers
• Voicemail
• Voicemail to Email
• Unlimited Extensions can be created with just a click of a mouse
• Call Forwarding assures employees they’ll never miss a call
• FindMe allows callers to find employees wherever they are: on cell phone, at home, or at a branch office
• Unlimited Call Queues
• Skills Based Routing

HECO Gear manufactures Planetary Speed Reducers that are applied in swing drives, wheel drives, conveyor drives, winch drives, mixers, augers and numerous other types of Applications. They serve a broad spectrum of industries including construction, refuse, primary metals, food processing, oil field, forestry, agriculture, aerospace, marine, fishing, material handling and mobile equipment.

• Improve departmental and customer communications
• Allow employees to work remotely from home, as if they are in the office
• Provide insight to call analytics
• Find a phone solution that could grow with their business
• Project a professional sound and feel to customers calling in
• Provide a business phone solution that is flexible and easy to install and manage

The Solution: Fonality & HUD, a Unified Communications Solution
Fonality’s Call Center Edition, combined with HUD, improved communications among HECO Gear’s employees.
HUD: A New Way to Communicate
HUD is a powerful application that connects the phone, desktop and
organization by consolidating all communication into a single easy-to-use interface. Now, employees can manage calls, presence/status, queues, all directly from their desktop, with just the click of a mouse.

Buskirk Engineering Inc. creates biomass pellets to give individuals and businesses an alternative use for their waste streams. With the rising cost of oil and natural gas, many have turned to using pellet fired furnaces for heating their homes and businesses. Others have found opportunity in pelletizing for bulk reduction, sterilization and reuse of solid wastes that would otherwise end up in our landfills.

• Find an affordable solution that didn’t require a capital expense or a large
initial investment
• Provide a business phone solution that is flexible and easy to install and
manage
• Provide a quick, plug and play solution that doesn’t disrupt business
• Find a phone solution that could grow with their business

• Standard Edition for 5 employees
• Saved Buskirk Engineering approximately $100 a month
• Auto Attendant, Name Directory & Music On Hold project professional
look and sound to callers
• Unlimited Inbound and Outbound Calling saves on long distance
• Voicemail
• Call Forwarding assures employees they’ll never miss a call
• Web Admin User Panel gives administrators the ability to manage all
aspects of phone system remotely or a user panel for individuals allows
anyone to manage their personal configurations
• Powerful Reporting provides real-time call logs for all extensions with
powerful search and filter parameters

Worldwide Power Products sells power generation equipment including new and used engines and generator sets for the industrial, marine, and petroleum industries.

• Find an affordable solution that didn’t require a capital expense or a large initial investment
• Find a phone system that could grow with their business
• Improve departmental and customer communications
• Project a professional sound and feel to customers calling in

• Standard Edition for 7 employees
• Saved Worldwide Power Products approximately $300 a month
• Auto Attendant, Name Directory & Music On Hold project professional look and sound to callers
• Unlimited Inbound and Outbound Calling saves on long distance
• Voicemail
• Call Forwarding assures employees they’ll never miss a call
• Web Admin User Panel gives administrators the ability to manage
all aspects of phone system remotely or a user panel for individuals
allows anyone to manage their personal configurations
• Powerful Reporting provides real-time call logs for all extensions with
powerful search and filter parameters

Progen Pharmaceuticals is an R&D Biotech company

• Project professional look and sound to customers calling in
• Move off of a difficult to manage Nortel PBX
• Increase employee productivity and response times
• Provide a business phone system that is flexible and easy to install
and manage

• Standard Edition for 4 employees
• Saved Progen in phone costs by at least 30% and staffing costs by at least 20%
• Auto Attendant, Name Directory & Music On Hold project professional look and sound to callers
• Unlimited Inbound and Outbound Calling saves on long distance
• Voicemail
• Call Forwarding assures employees they’ll never miss a call
• Web Admin User Panel gives administrators the ability to manage
all aspects of phone system remotely or a user panel for individuals
allows anyone to manage their personal configurations
• Powerful Reporting provides real-time call logs for all extensions with
powerful search and filter parameters