Insurance Success Stories

With thousands of global customers spanning a wide range of industry and business segments, Fonality solutions are flexible enough to meet the needs of any business. Learn how other companies like yourself are changing the way the people communicate and are achieving their business goals.

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Industry : Insurance

Fonality has given our small businesses the look and feel of a large corporation. We can basically run multiple offices with one phone system, currently two districts, and five start-up insurance agencies.
- Raul Valencia
Owner/District Manager

Case Study:

Farmers Insurance Agent

About the Customer

Farmers Insurance provides home, life, and auto insurance coverage to individuals through Farmers Insurance Agents. Raul Valencia, a Farmers Insurance Agent, manages other agents in the San Antonio, TX region.

Challenges:

• Connect remote employees to the main phone system
• Improve departmental and customer communications
• Project a professional sound and feel to customers calling in
• Stay ahead of the competition by making customer contact a priority

The Solution:

• Call Center Edition for 18 employees
• Auto Attendant, Name Directory & Music On Hold project professional look and sound to callers
• Voicemail
• Voicemail to Email
• Unlimited Extensions can be created with just a click of a mouse
• Call Forwarding assures employees they’ll never miss a call
• FindMe allows callers to find employees wherever they are: on cell phone, at home, or at a branch office
• Unlimited Call Queues
• Skills Based Routing

FONALITY 877.366.2548 | fonality.com.au

CASE STUDY

Farmers Insurance Agent

Farmers Insurance provides home, life, and auto insurance coverage to individuals through Farmers Insurance Agents. Raul Valencia, a Farmers Insurance Agent, manages other agents in the San Antonio, TX region.

Complete List of Insurance Success Stories