RAI Ministries

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Industry : Non Profit
I can honestly say that the purchase and implementation of the Fonality VOIP system was the single most important and beneficial
- John Coyle
Chief Operating Officer
About the Customer

RAI Ministries, Inc. is an RSO (Recognized Service Organization) of the LCMS (The Lutheran Church Missouri Synod). Their primary mission is
to respond to disasters within our region and nationally as called upon to do so, and “Restore Faith, Home and Community” They do this primarily by operating and supporting (through charitable donations) Volunteer Facilites and Camps which support reconstruction, food distribution, spiritual and emotional care, and Community developement.

Challenges:

• Move off an antiquated PBX and analog phones
• Provide a flexible, scalable solution that can easily adjust with the needs and number of users at each disaster location
• Connect remote employes and offices

The Solution:

• Call Center Edition for 51 employees
• A system that can flex with the demands of each unique disaster
• Auto Attendant, Name Directory & Music On Hold project
professional look and sound to callers
• Voicemail
• Voicemail to Email
• Unlimited Extensions can be created with just a click of a mouse
• Call Forwarding assures employees they’ll never miss a call
• FindMe allows callers to find employees wherever they are: on cell phone, at home, or at a branch office
• Unlimited Call Queues
• Skills Based Routing