Queensboro Shirt Company

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Industry : Apparel
The Fonality phone solution also gives us the ability to match the incoming phone numbers with our customers in real time so we
- Fabrizio Parrella
CTO
About the Customer

Since 1982, The Queensboro Shirt Company has been America’s first choice for custom logo polos, tees, hats, bags and accessories. With their FREE logo setup and embroidery combined with their low prices and a four piece minimum they excel at helping small and medium-sized organizations make their logos shine.

Challenges:

• Improve departmental and customer communications
• Stay ahead of the competition by making customer contact a priority
• Project a professional sound and feel for all incoming calls
• Provide a business phone solution that is flexible and easy to install and manage
• Find an affordable solution that did not require a capital expense or a large initial investment

The Solution:

• Call Center Edition for 59 employees
• Auto Attendant, Name Directory & Music On Hold to project professional look and sound to callers
• Voicemail
• Voicemail to Email
• Unlimited Extensions can be created with just a click of a mouse
• Call Forwarding assures employees will never miss a call
• Unlimited Call Queues
• Skills Based Routing