USCI

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Industry : Consumer Services
Fonality is a cost effective phone system.
- Jay Shankar
IT Director
About the Customer

USCI is a customized contact center located in Norcross, Georgia.

Challenges:

• Find an affordable solution that didn’t require a capital expense or a large initial investment
• Provide insight to call analytics
• Stay ahead of the competition by making customer contact a priority
• Find a phone system that could grow with their business
• Improve departmental and customer communications
• Project a professional sound and feel to customers calling in

The Solution:

• Call Center Edition for 56 employees
• Auto Attendant, Name Directory & Music On Hold project
professional look and sound to callers
• Voicemail
• Voicemail to Email
• Unlimited Extensions can be created with just a click of a mouse
• Call Forwarding assures employees they’ll never miss a call
• FindMe allows callers to find employees wherever they are: on cell phone, at home, or at a branch office
• Unlimited Call Queues
• Skills Based Routing