National Council Engineers

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Industry : Education
We saved a ton of money by switching to Fonality.
- Christopher Wood
Systems Administrator
About the Customer

National Council of Examiners for Engineers and Surveyors (NCES) is a national nonprofit organization dedicated to advancing professional
licensure for engineers and surveyors. It develops, administers, and scores the examinations used for engineering and surveying licensure in the United States.

Challenges:

• Find an affordable solution that didn’t require a capital expense or a large initial investment
• Find a phone solution that could grow with their business
• Provide a business phone solution that is flexible and easy to install and manage
• Project a professional sound and feel to customers calling in

The Solution:

• Call Center Edition for 85 employees
• Saved NCES $50,000 compared to traditional phone systems
• Auto Attendant, Name Directory & Music On Hold project professional
look and sound to callers
• Voicemail
• Voicemail to Email
• Unlimited Extensions can be created with just a click of a mouse
• Call Forwarding assures employees they’ll never miss a call
• FindMe allows callers to find employees wherever they are: on cell phone, at home, or at a branch office
• Unlimited Call Queues
• Skills Based Routing