MarkOne Financial

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Industry : Finance
I found no one else that could provide the same features and quality of service for such a low monthly cost.
- Nikhilesh Nath
CIO
About the Customer

MarkOne Financial is a specialty finance company that purchases auto loans from both franchise and independent dealerships and delivers
quality service to retail customers. MarkOne provides competitive loan programs and exercises consistency in buying decisions and flexibility in
meeting the dealer’s needs when warranted.

Challenges:

• Provide a business phone solution that is flexible and easy to install and manage
• Project a professional look and sound to customers calling in
• Provide call center analytics and key measurements

The Solution:

• Call Center and Professional Edition for 91 employees
• Auto Attendant, Name Directory & Music On Hold project
professional look and sound to callers
• Voicemail
• Voicemail to Email
• Unlimited Extensions can be created with just a click of a mouse
• Call Forwarding assures employees they’ll never miss a call
• FindMe allows callers to find employees wherever they are: on cell phone, at home, or at a branch office
• Unlimited Call Queues
• Skills Based Routing