1Life Healthcare

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Industry : Health Care
Fonality’s high degree of customization has allowed it to dynamically support our explosive growth, from a single call center to
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About the Customer

1Life Healthcare offers high-quality, same-day primary care by utilizing cutting edge technologies and a focus on superior customer service.

Challenges:

• Find a phone system that could grow with their business
• Provide advanced phone system features that improve customer services, such as same-day appointment
• Find an affordable solution that didn’t require a capital expense and could be implemented immediately

The Solution:

• Call Center Edition for 120 employees
• Auto Attendant, Name Directory & Music On Hold project
professional look and sound to callers
• Voicemail
• Voicemail to Email
• Unlimited Extensions can be created with just a click of a mouse
• Call Forwarding assures employees they’ll never miss a call
• FindMe allows callers to find employees wherever they are: on cell phone, at home, or at a branch office
• Unlimited Call Queues
• Skills Based Routing