abeo

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Industry : Health Care
Fonality has allowed us to have greater control over our phone operations. The reporting tools allow us to monitor employee prod
- Michael Archer
IT Manager
About the Customer

abeo offers complete revenue cycle management, practice management and software solutions to help anesthesiologists with their billing and
practice management. They are dedicated to increasing their clients’ revenues by using the most sophisticated billing and management technology available.

Challenges:

• Provide insight to call analytics
• Connect remote employees to the main phone system
• Improve departmental and customer communications
• Provide a business phone solution that is flexible and easy to install and manage
• Project a professional sound and feel to customers calling in

The Solution:

• Call Center Edition for 133 employees
• Auto Attendant, Name Directory & Music On Hold project
professional look and sound to callers
• Voicemail
• Voicemail to Email
• Unlimited Extensions can be created with just a click of a mouse
• Call Forwarding assures employees they’ll never miss a call
• FindMe allows callers to find employees wherever they are: on cell phone, at home, or at a branch office
• Unlimited Call Queues
• Skills Based Routing