Caring Voice Coalition

Caring Voice Coalition (CVC) is non-profit organization established in 2003. Their primary goal is to help patients with specific illnesses
access life-saving therapies. Case managers work with patients to help maximize insurance coverage, to help pay certain residual costs
associated with therapy, and to connect patients to essential support resources.

• Encourage and improve employee communications amongst team leads and staff members
• Provide a more powerful phone system that supports their customercentric philsophy
• Analyze and improve customer response times

Fonality’s Call Center Edition, combined with HUD, improved patient response times and improved communications amongst their 61
employees.

HUD: A New Way to Communicate
HUD is a powerful application that connects the phone, desktop and
organization by consolidating all communication into a single easy-to-use
interface. Now, employees can manage calls, presence/status, queues,
all directly from their desktop, with just the click of a mouse.

Caring Voice Coalition (CVC) is non-profit organization established in 2003. Their primary goal is to help patients with specific illnesses
access life-saving therapies. Case managers work with patients to help maximize insurance coverage, to help pay certain residual costs
associated with therapy, and to connect patients to essential support resources.

• Encourage and improve employee communications amongst team leads and staff members
• Provide a more powerful phone system that supports their customercentric philsophy
• Analyze and improve customer response times

Fonality’s Call Center Edition, combined with HUD, improved patient response times and improved communications amongst their 61
employees.

HUD: A New Way to Communicate
HUD is a powerful application that connects the phone, desktop and
organization by consolidating all communication into a single easy-to-use
interface. Now, employees can manage calls, presence/status, queues,
all directly from their desktop, with just the click of a mouse.

Caring Voice Coalition (CVC) is non-profit organization established in 2003. Their primary goal is to help patients with specific illnesses
access life-saving therapies. Case managers work with patients to help maximize insurance coverage, to help pay certain residual costs
associated with therapy, and to connect patients to essential support resources.

• Encourage and improve employee communications amongst team leads and staff members
• Provide a more powerful phone system that supports their customercentric philsophy
• Analyze and improve customer response times

Fonality’s Call Center Edition, combined with HUD, improved patient response times and improved communications amongst their 61
employees.

HUD: A New Way to Communicate
HUD is a powerful application that connects the phone, desktop and
organization by consolidating all communication into a single easy-to-use
interface. Now, employees can manage calls, presence/status, queues,
all directly from their desktop, with just the click of a mouse.