MED3000

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Industry : Health Care
Fonality is much more scalable and stable than our previous system.
- Veronica Vasquez
IT Director
About the Customer

MED3OO is a national healthcare management and technology company devoted to improving outcomes for professional providers and the patients they serve. They provide solutions for physician groups, provider networks,and EMS organizations, enabling them to reach their maximum potential.

Challenges:

• Improve departmental and customer communications
• Provide a business phone solution that is flexible and easy to install and manage
• Stay ahead of the competition by making customer contact a priority
• Find a phone solution that could grow with their business

The Solution:

• Call Center Edition for 185 employees
• Auto Attendant, Name Directory & Music On Hold project professional
look and sound to callers
• Voicemail
• Voicemail to Email
• Unlimited Extensions can be created with just a click of a mouse
• Call Forwarding assures employees they’ll never miss a call
• FindMe allows callers to find employees wherever they are: on cell phone, at home, or at a branch office
• Unlimited Call Queues
• Skills Based Routing