North Cascade Family Physicians

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Industry : Health Care
We are now able to add and make changes in minutes with Fonality. The Healthcare market is rapidly changing and Fonality is givi
- David Anderson
Director of IT
About the Customer

North Cascade Family Physicians provides comprehensive care for the individual and family by diagnosing and treating the full range of issues
people bring to the doctor. They provide all areas of general health care including obstetrics, pediatric and adolescent health, women’s health and gynecology, men’s health and aging issues.

Challenges:

• Improve departmental and customer communications
• Project a professional sound and feel to customers calling in
• Improve customer response times, especially for after-hours
• Connect remote employees to the main phone system
• Provide a business phone solution that is flexible and easy to install and manage

The Solution:

• Call Center Edition for 71 employees
• Saved North Cascade Family Physicians $20,000 compared to a traditional
system
• Auto Attendant, Name Directory & Music On Hold project professional
look and sound to callers
• Voicemail
• Voicemail to Email
• Unlimited Extensions can be created with just a click of a mouse
• Call Forwarding assures employees they’ll never miss a call
• FindMe allows callers to find employees wherever they are: on cell phone, at home, or at a branch office
• Unlimited Call Queues
• Skills Based Routing