PhyTest

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Industry : Health Care
We are now able to run a call center and give the most back to our patients. Fonality completed changed the way our company does
- Mat Jimmerson
IT Director
About the Customer

PhyTest serves office-based physicians by managing the financial and administrative aspects of laboratory services. Over 600 physicians currently engage PhyTest to manage these services on their behalf.

Challenges:

• Provide a business phone solution that is flexible and easy to install and manage
• Improve departmental and customer communications
• Find a phone solution that could grow with their business
• Project a professional sound and feel to customers calling in

The Solution:

• Call Center Edition for 59 employees
• Auto Attendant, Name Directory & Music On Hold project professional
look and sound to callers
• Voicemail
• Voicemail to Email
• Unlimited Extensions can be created with just a click of a mouse
• Call Forwarding assures employees they’ll never miss a call
• FindMe allows callers to find employees wherever they are: on cell phone, at home, or at a branch office
• Unlimited Call Queues
• Skills Based Routing