Butterfield & Robinson

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Industry : Leisure
Fonality makes it easier to program, manage data, and manage queue traffic.
- Robin Wark
HR/Administration Director
About the Customer

Butterfield & Robinson—the world’s premier active travel company—designs incredible journeys to the world’s most amazing places. Crafted from the finest ingredients (exceptional lodgings, incomparable access, stellar wines and food, experienced guides and more than a few secrets), Butterfield & Robinson’s Biking, Walking, With the Kids and custom Bespoke trips combine active adventure with unparalleled cultural immersion in the world’s greatest destinations.

Challenges:

• Provide a business phone solution that is flexible and easy to install and manage
• Improve departmental and customer communications
• Connect remote employees to the main phone system
• Project a professional sound and feel to customers calling in
• Provide insight to call analytics

The Solution:

• Call Center Edition for 52 employees
• Saved Butterfield & Robinson approximately $40,000 a year compared to
traditional phone systems
• Auto Attendant, Name Directory & Music On Hold project professional
look and sound to callers
• Voicemail
• Voicemail to Email
• Unlimited Extensions can be created with just a click of a mouse
• Call Forwarding assures employees they’ll never miss a call
• FindMe allows callers to find employees wherever they are: on cell phone, at home, or at a branch office
• Unlimited Call Queues
• Skills Based Routing