Alliance Time

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Industry : Retail
After switching to Fonality, we have been able to get new employees setup in a single day.
- Binyomin Kolodny
Director of Datacenter Operations
About the Customer

Alliance Time is a valued and trusted distribution partner of the world’s leading Swiss watch manufacturers, servicing national accounts, chain
stores, independent jewelers, Internet retailers and wholesalers. While distribution services are the mainstay of their company, they also
specialize in drop-shipping, watch repair, and reverse logistics with a 10 year history of catering to individual client needs.

Challenges:

• Provide a business phone solution that is flexible and easy to install and manage
• Improve departmental and customer communications
• Find a phone system that could grow with their business
• Find an affordable solution that didn’t require a capital expense or a large initial investment
• Project a professional sound and feel to customers calling in

The Solution:

• Call Center Edition for 232 employees
• Auto Attendant, Name Directory & Music On Hold project
professional look and sound to callers
• Voicemail
• Voicemail to Email
• Unlimited Extensions can be created with just a click of a mouse
• Call Forwarding assures employees they’ll never miss a call
• FindMe allows callers to find employees wherever they are: on cell phone, at home, or at a branch office
• Unlimited Call Queues
• Skills Based Routing