MarketCounsel

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Industry : Technology
Fonality has improved our phone quality and made it easy to track our calls. We all love it.
- Raghuvir Lavari
VP of Technology
About the Customer

MarketCounsel is a business and regulatory compliance consulting firm dedicated to the success of their clients: entrepreneurial investment advisory firms nationwide. Their comprehensive service offering revolves around sound, yet business-savvy, regulatory compliance solutions for a focused niche of clientele.

Challenges:

• Provide a business phone solution that is flexible and easy to install and manage
• Project a professional sound and feel to customers calling in
• Provide insight to call analytics
• Stay ahead of the competition by making customer contact a priority

The Solution:

Fonality’s Unified Agent Edition, combined with HUD, improved communications amongst MarketCounsel’s 51 employees and their
customers.


HUD: A New Way to Communicate
HUD is a powerful application that connects the phone, desktop and
organization by consolidating all communication into a single easy-to-use
interface. Now, employees can manage calls, presence/status, queues, all
directly from their desktop, with just the click of a mouse.