Fantasia Distribution

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Industry : Agricultural
Switching to Fonality PBX was the economical and professional choice that gave our expanding business the confidence and capabil
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About the Customer

Fantasia Distribution are leaders in the Hookah Tobacco industry creating
flavorful and long lasting hookah tobacco flavors in the market. 100%
grown in the USA, their products are directly marketed to the American
market with unique flavors based on popular cocktail drinks.

Challenges:

• Provide a business phone solution that is flexible and easy to install
and manage
• Provide a quick, plug and play solution that doesn’t disrupt business
• Find a phone solution that could grow with their business
• Find an affordable solution that didn’t require a capital expense or a
large initial investment
• Improve departmental and customer communications
• Project a professional sound and feel to customers calling in
The

The Solution:

• Standard Edition for 10 employees
• Fantasia is now able to handle greater call volume and expand as their business grows
• Auto Attendant, Name Directory & Music On Hold project professional look and sound to callers
• Unlimited Inbound and Outbound Calling saves on long distance
• Voicemail
• Call Forwarding assures employees they’ll never miss a call
• Web Admin User Panel gives administrators the ability to manage
all aspects of phone system remotely or a user panel for individuals
allows anyone to manage their personal configurations
• Powerful Reporting provides real-time call logs for all extensions with
powerful search and filter parameters