James Newell

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Industry : Banking
I’m a telecommuting computer programmer. My Fonality phone is at my home, where I do my work.
- Jim Newell
Mainframe Application Programmer
About the Customer

James Newell is a computer programming company that provides
services for the banking industry.

Challenges:

• Provide a business phone solution that is flexible and easy to install and manage
• Find a phone system that could grow with their business
• Improve departmental and customer communications
• Allow employees to work remotely from home, as if they are in the
office
• Project a professional sound and feel to customers calling in
• Find an affordable solution that didn’t require a capital expense or a large initial investment

The Solution:

• Standard Edition for 1 employee
• Auto Attendant, Name Directory & Music On Hold project
professional look and sound to callers
• Unlimited Inbound and Outbound Calling saves on long distance
• Voicemail
• Call Forwarding assures employees they’ll never miss a call
• Web Admin User Panel gives administrators the ability to manage
all aspects of phone system remotely or a user panel for individuals
allows anyone to manage their personal configurations
• Powerful Reporting provides real-time call logs for all extensions with powerful search and filter parameters