411 Locals

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Industry : Business Services
 
About the Customer

411 Locals develops, edits, submits, monitors, and updates Professional Business Profiles for businesses in Yahoo, Google, MSN and other popular search engines.

Challenges:

• Improve departmental and customer communications
• Find a phone system that could grow with their business
• Project a professional sound and feel to customers calling in
• Stay ahead of the competition by making customer contact a priority

The Solution:

• Call Center Edition for 5 employees
• Auto Attendant, Name Directory & Music On Hold project
professional look and sound to callers
• Unlimited Inbound and Outbound Calling saves on long distance
• Voicemail
• Call Forwarding assures employees they’ll never miss a call
• Web Admin User Panel gives administrators the ability to manage
all aspects of phone system remotely or a user panel for individuals
allows anyone to manage their personal configurations
• Powerful Reporting provides real-time call logs for all extensions with powerful search and filter parameters
• FindMe allows callers to find employees wherever they are: on cell
phone, at home, or at a branch office
• Conference Bridges
• Unlimited Call Queues
• Skills Based Routing