AnswerOne Call Center Solutions

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Industry : Business Services
Simple. Straight Forward. And it works
- Brandon Pearce
Owner
About the Customer

AnserOne Call Center Solutions offer inbound and outbound call plans,
as well as top notch Answering Service, Custom CRM Solutions and
Lead Generation.

Challenges:

• Provide insight to call analytics
• Provide a phone solution with the ability to reliably and accurately
record calls
• Find an affordable solution that didn’t require a capital expense or a large initial investment
• Improve departmental and customer communications
• Provide a business phone solution that is flexible and easy to install and manage

The Solution:

• Call Center Edition for 2 employees
• Reduced AnswerOne Call Solutions’ phone bill by nearly 50%.
• Auto Attendant, Name Directory & Music On Hold project
professional look and sound to callers
• Unlimited Inbound and Outbound Calling saves on long distance
• Voicemail
• Call Forwarding assures employees they’ll never miss a call
• Web Admin User Panel gives administrators the ability to manage
all aspects of phone system remotely or a user panel for individuals
allows anyone to manage their personal configurations
• Powerful Reporting provides real-time call logs for all extensions with powerful search and filter parameters
• FindMe allows callers to find employees wherever they are: on cell
phone, at home, or at a branch office
• Conference Bridges
• Unlimited Call Queues
• Skills Based Routing