Arctic Mechanical

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Industry : Business Services
The call center edition allowed us to effectively allocate our incoming calls thereby maximizing our service commitment to our
- John F Pauletti
President
About the Customer

Arctic Mechanical service all brands of reciprocating industrial water
chillers, commercial and industrial HVAC , water towers, air dryers and
hot-water/oil circulators. They also provide system designs, sales
and installations as well as offer competitive preventive-maintenance
programs.

Challenges:

• Improve customer response times, especially sales inquiries
• Provide a quick, plug and play solution that doesn’t disrupt business
• Stay ahead of the competition by making customer contact a priority
• Provide a business phone solution that is flexible and easy to install
and manage
• Provide insight to call analytics
• Improve departmental and customer communications

The Solution:

• Call Center Edition for 6 employees
• Auto Attendant, Name Directory & Music On Hold project professional look and sound to callers
• Voicemail
• Voicemail to Email
• Unlimited Extensions can be created with just a click of a mouse
• Call Forwarding assures employees they’ll never miss a call
• FindMe allows callers to find employees wherever they are: on cell
phone, at home, or at a branch office
• Unlimited Call Queues
• Skills Based Routing