Center for Project Manage

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Industry : Business Services
“Fonality enabled us to reduce our carbon footprint and supports increasing productivity for our virtual teams.”
- Raj Kapur
Executive Vice President
About the Customer

The Center for Project Management is a solutions organization
that provides innovative and practical strategies for meeting many
management challenges that organizations of all sizes, in both the
private and public sector, face today. The Center’s professional services
and education programs are designed for CXOs, executives, managers,
and teams.

Challenges:

• Find an affordable solution that didn’t require a capital expense or a
large initial investment
• Provide insight to call analytics
• Allow employees to work remotely from home, as if they are in the
office
• Find a phone system that could grow with their business
• Project a professional sound and feel to customers calling in
• Improve departmental and customer communications

The Solution:

• Professional Edition for all employees
• Saved The Center for Project Management approximately 300% on
their monthly telecommunication costs
• Auto Attendant, Name Directory & Music On Hold project
professional look and sound to callers
• Unlimited Inbound and Outbound Calling saves on long distance
• Voicemail
• Call Forwarding assures employees they’ll never miss a call
• Web Admin User Panel gives administrators the ability to manage
all aspects of phone system remotely or a user panel for individuals
allows anyone to manage their personal configurations
• Powerful Reporting provides real-time call logs for all extensions with
powerful search and filter parameters
• FindMe allows callers to find employees wherever they are: on cell
phone, at home, or at a branch office
• Conference Bridges