DPM

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Industry : Business Services
“We are now more available to our customer and it’s easier to track information internally.”
- Neal Peters
President
About the Customer

DPM is a sustainable commercial flooring asset management company.
They provide for a customer’s floor from cradle to grave by helping select
materials, install, maintain, and recycle.

Challenges:

• Provide insight to call analytics
• Project a professional sound and feel to customers calling in
• Find a phone system that could grow with their business
• Find an affordable solution that didn’t require a capital expense or a
large initial investment
• Provide a business phone solution that is flexible and easy to install
and manage

The Solution:

• Call Center Edition for 7 employees
• Auto Attendant, Name Directory & Music On Hold project
professional look and sound to callers
• Voicemail
• Voicemail to Email
• Unlimited Extensions can be created with just a click of a mouse
• Call Forwarding assures employees they’ll never miss a call
• FindMe allows callers to find employees wherever they are: on cell
phone, at home, or at a branch office
• Unlimited Call Queues
• Skills Based Routing