Financial Concierges

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Industry : Business Services
“Fonality provides more effective routing of calls which gives us better customer service.”
- Nathan Distel
IT
About the Customer

The Financial Concierges is a paramount property management
company specializing in full-service property management for developers.

Challenges:

• Improve customer response times, especially customer service
• Provide a business phone solution that is flexible and easy to install and
manage
• Stay ahead of the competition by making customer contact a priority
• Improve departmental and customer communications

The Solution:

• Standard Edition for 5 employees
• Auto Attendant, Name Directory & Music On Hold project professional
look and sound to callers
• Unlimited Inbound and Outbound Calling saves on long distance
• Voicemail
• Call Forwarding assures employees they’ll never miss a call
• Web Admin User Panel gives administrators the ability to manage all
aspects of phone system remotely or a user panel for individuals allows
anyone to manage their personal configurations
• Powerful Reporting provides real-time call logs for all extensions with
powerful search and filter parameters