IMC Associates

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Industry : Business Services
The ability to record phone calls with very technical language has tremendously helped our accuracy in filling job requirements.
- Brian Williams
President
About the Customer

IMC Associates is an IT Recruiter Company that focuses on personal
relationships.

Challenges:

• Provide a quick, plug and play solution that doesn’t disrupt business
• Provide a phone solution with the ability to reliably and accurately
record customer calls
• Improve departmental and customer communications
• Improve customer response times, especially sales inquiries
• Stay ahead of the competition by making customer contact a priority

The Solution:

• Call Center Edition for 9 employees
• Auto Attendant, Name Directory & Music On Hold project professional look and sound to callers
• Unlimited Inbound and Outbound Calling saves on long distance
• Voicemail
• Call Forwarding assures employees they’ll never miss a call
• Web Admin User Panel gives administrators the ability to manage
all aspects of phone system remotely or a user panel for individuals
allows anyone to manage their personal configurations
• Powerful Reporting provides real-time call logs for all extensions with
powerful search and filter parameters
• FindMe allows callers to find employees wherever they are: on cell
phone, at home, or at a branch office
• Conference Bridges
• Unlimited Call Queues
• Skills Based Routing