Printfection.com

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Industry : Business Services
“Based on extensive research and four years of being a Fonality customer, we haven’t found a better overall phone system. Fonali
- Casey Schorr
CEO & Manager
About the Customer

Printfection.com helps small businesses build brand awareness using
merchandise. They provide a turnkey service for t-shirt giveaways,
promotions, customer appreciation, and online merchandise stores.

Challenges:

• Stay ahead of the competition by making customer contact a priority
• Improve departmental and customer communications
• Project a professional sound and feel to customers calling in
• Find an affordable solution that didn’t require a capital expense or a large
initial investment

The Solution:

• Call Center Edition for 9 employees
• Auto Attendant, Name Directory & Music On Hold project professional
look and sound to callers
• Voicemail
• Voicemail to Email
• Unlimited Extensions can be created with just a click of a mouse
• Call Forwarding assures employees they’ll never miss a call
• FindMe allows callers to find employees wherever they are: on cell phone,
at home, or at a branch office
• Unlimited Call Queues
• Skills Based Routing