Service Direct LLC

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Industry : Business Services
“Fonality is excellent.”
- Sud Gover
CEO
About the Customer

Dumpster Direct, a subsidiary of Service Direct, LLC ., is one of the largest solid
waste management companies in USA that provides solid waste collection,
transfer, disposal and recycling services for both residential and commercial
subscribers.

Challenges:

• Improve departmental and customer communications
• Provide a business phone solution that is flexible and easy to install and
manage
• Stay ahead of the competition by making customer contact a priority

The Solution:

• Call Center Edition for 6 employees
• Auto Attendant, Name Directory & Music On Hold project professional
look and sound to callers
• Unlimited Inbound and Outbound Calling saves on long distance
• Voicemail
• Call Forwarding assures employees they’ll never miss a call
• Web Admin User Panel gives administrators the ability to manage all
aspects of phone system remotely or a user panel for individuals allows
anyone to manage their personal configurations
• Powerful Reporting provides real-time call logs for all extensions with
powerful search and filter parameters
• FindMe allows callers to find employees wherever they are: on cell phone,
at home, or at a branch office
• Conference Bridges
• Unlimited Call Queues
• Skills Based Routing