AECIX, Inc.

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Industry : Construction
“I highly recommend Fonality. I wish their hosted version was available years ago.”
- Paul Selberg
President
About the Customer

Since their founding in 1998, AECIX, Inc has diligently pursued the
best designs and the highest quality construction possible for all of
their clients. They are inspired by collaboration with their clients which
culminates in environments that exceed expectations.

Challenges:

• Find a phone solution that provides outstanding customer service
• Find an affordable solution that didn’t require a capital expense or a
large initial investment
• Improve departmental and customer communications
• Improve customer response times, especially sales inquiries
• Provide a business phone solution that is flexible and easy to install
and manage
• Find a phone system that could grow with their business

The Solution:

• Standard Edition for 2 employees
• Auto Attendant, Name Directory & Music On Hold project professional look and sound to callers
• Unlimited Inbound and Outbound Calling saves on long distance
• Voicemail
• Call Forwarding assures employees they’ll never miss a call
• Web Admin User Panel gives administrators the ability to manage
all aspects of phone system remotely or a user panel for individuals
allows anyone to manage their personal configurations
• Powerful Reporting provides real-time call logs for all extensions with
powerful search and filter parameters