Doug Coker Properties LLP

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Industry : Construction
“Fonality allows us to handle phone calls by auto attendant, DID, and gather information for follow up.”
- Doug Coker Sr.
Owner
About the Customer

Doug Coker Properties was started in 1998 to service the housing needs
of individuals and families in the metro Atlanta area. Since that time they
have expanded their staff to include several maintenance crews, a property
manager, and several property assistants.

Challenges:

• Provide insight to call analytics
• Provide a business phone solution that is flexible and easy to install and
manage
• Project a professional sound and feel to customers calling in
• Improve departmental and customer communications

The Solution:

• Call Center Edition for 5 employees
• Auto Attendant, Name Directory & Music On Hold project professional
look and sound to callers
• Voicemail
• Voicemail to Email
• Unlimited Extensions can be created with just a click of a mouse
• Call Forwarding assures employees they’ll never miss a call
• FindMe allows callers to find employees wherever they are: on cell phone,
at home, or at a branch office
• Unlimited Call Queues
• Skills Based Routing