Frama-Tech, Inc

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Industry : Construction
“Fonality allowed us to decentralize our customer service operations to be based where our distributions centers are located.”
- Dianne Hamer
VP Operations
About the Customer

Since 1984, Frama-Tech has provided high-quality edgebanding,
adhesives and veneer sheets to the cabinet, fixtures and furniture
industries.

Challenges:

• Connect remote employees to the main phone system
• Improve departmental and customer communications
• Find a phone system that could grow with their business
• Provide a quick, plug and play solution that doesn’t disrupt business
• Find an affordable solution that didn’t require a capital expense or a
large initial investment

The Solution:

• Call Center Edition for 7 employees
• Auto Attendant, Name Directory & Music On Hold project professional look and sound to callers
• Unlimited Inbound and Outbound Calling saves on long distance
• Voicemail
• Call Forwarding assures employees they’ll never miss a call
• Web Admin User Panel gives administrators the ability to manage
all aspects of phone system remotely or a user panel for individuals
allows anyone to manage their personal configurations
• Powerful Reporting provides real-time call logs for all extensions with
powerful search and filter parameters
• FindMe allows callers to find employees wherever they are: on cell phone, at home, or at a branch office
• Conference Bridges
• Unlimited Call Queues
• Skills Based Routing