Rocky Mountain Ponds & Waterfalls

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Industry : Construction
“Our phones are more reliable with Fonality.“
- Chris Crosier
Director
About the Customer

Rocky Mountain Ponds and Waterfalls (RMPW) is a full scope landscaping
company offering design, construction, and maintenance services tailored for
both commercial and residential markets.

Challenges:

• Stay ahead of the competition by making customer contact a priority
• Project a professional sound and feel to customers calling in
• Improve departmental and customer communications
• Provide a business phone solution that is flexible and easy to install and
manage

The Solution:

• Call Center Edition for 5 employees
• Auto Attendant, Name Directory & Music On Hold project professional look and sound to callers
• Unlimited Inbound and Outbound Calling saves on long distance
• Voicemail
• Call Forwarding assures employees they’ll never miss a call
• Web Admin User Panel gives administrators the ability to manage all
aspects of phone system remotely or a user panel for individuals allows
anyone to manage their personal configurations
• Powerful Reporting provides real-time call logs for all extensions with
powerful search and filter parameters
• FindMe allows callers to find employees wherever they are: on cell phone,
at home, or at a branch office
• Conference Bridges
• Unlimited Call Queues
• Skills Based Routing