Healing Hands Massage

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Industry : Consumer Services
“Fonality allows us to offer flexible and last minute scheduling.”
- Rachel Whitworth
Operations Manager
About the Customer

Healing Hands Massage is a prosperous holistic health care organization
providing high quality therapeutic massage to thousands of customers. They
have four locations in Pennsylvania.

Challenges:

• Connect remote employees to the main phone system
• Improve departmental and customer communications
• Project a professional sound and feel to customers calling in
• Allow employees to work remotely from home, as if they are in the office

The Solution:

• Call Center Edition for 5 employees
• Auto Attendant, Name Directory & Music On Hold project professional
look and sound to callers
• Voicemail
• Voicemail to Email
• Unlimited Extensions can be created with just a click of a mouse
• Call Forwarding assures employees they’ll never miss a call
• FindMe allows callers to find employees wherever they are: on cell phone,
at home, or at a branch office
• Unlimited Call Queues
• Skills Based Routing