PSS Group

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Industry : Consumer Services
“Fonality has me saying “Bon Vonage!”
- Troy Nicholson
Office Manager
About the Customer

PSSGroup is the top global reseller of PMWeb, and is a Meridian Prolog
Manager Platinum Partner. PSSGroup empowers companies to utilize
software, ensuring that information flows seamlessly through all facets
of the construction and maintenance process, from estimating and
project management, to facility maintenance, to accounting. PSSGroup’s
gateway utility allows automated integration to Dexter+Chaney,
PeopleSoft, SAP, Oracle, and others.

Challenges:

• Provide a business phone solution that is flexible and easy to install
and manage
• Provide a quick, plug and play solution that doesn’t disrupt business
• Improve departmental and customer communications
• Project a professional sound and feel to customers calling in
• Find a phone solution that provides outstanding customer service

The Solution:

• Standard Edition for 8 employees
• Auto Attendant, Name Directory & Music On Hold project professional look and sound to callers
• Unlimited Inbound and Outbound Calling saves on long distance
• Voicemail
• Call Forwarding assures employees they’ll never miss a call
• Web Admin User Panel gives administrators the ability to manage all aspects of phone system remotely or a user panel for individuals allows anyone to manage their personal configurations
• Powerful Reporting provides real-time call logs for all extensions with
powerful search and filter parameters