Big Cat Rescue

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Industry : Education
Fonality makes it possible for us to spend time saving and caring for exotic cats in our care and yet gives our callers the info
- Carole Baskin
CEO
About the Customer

Big Cat Rescue, a non profit educational sanctuary, is devoted to rescuing and providing a permanent home for exotic (i.e. wild, not domestic) cats who have been abused, abandoned, bred to be pets, retired from performing acts, or saved from being slaughtered for fur coats, and to educating the public about these animals and the issues facing them in captivity and in the wild.

Challenges:

• Project a professional sound and feel to customers calling in
• Improve customer response times, especially for frequently asked
questions
• Provide a business phone solution that is flexible and easy to install and
manage

The Solution:

• Professional Edition for 1 employee
• Auto Attendant, Name Directory & Music On Hold project professional
look and sound to callers
• Unlimited Inbound and Outbound Calling saves on long distance • Voicemail
• Call Forwarding assures employees they’ll never miss a call
• Web Admin User Panel gives administrators the ability to manage all
aspects of phone system remotely or a user panel for individuals allows
anyone to manage their personal configurations
• Powerful Reporting provides real-time call logs for all extensions with
powerful search and filter parameters
• FindMe allows callers to find employees wherever they are: on cell phone,
at home, or at a branch office
• Conference Bridges