School Perceptions

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Industry : Education
“We’ve always been a professional company. Fonality helped us prove it to our customers.”
- Greg Diffor
VP of Technology
About the Customer

School Perceptions is an educational research firm that designs and
administrates programs that help educators solve problems. Since their
founding, over 9,000 schools have used School Perceptions to collect
millions of survey responses from students, staff, parents and community
stakeholders.

Challenges:

• Project a professional sound and feel to customers calling in
• Improve departmental and customer communications
• Provide a business phone solution that is flexible and easy to install
and manage
• Find an affordable solution that didn’t require a capital expense or a
large initial investment

The Solution:

• Call Center Edition for 10 employees
• Auto Attendant, Name Directory & Music On Hold project professional look and sound to callers
• Voicemail
• Voicemail to Email
• Unlimited Extensions can be created with just a click of a mouse
• Call Forwarding assures employees they’ll never miss a call
• FindMe allows callers to find employees wherever they are: on cell phone, at home, or at a branch office
• Unlimited Call Queues
• Skills Based Routing