BTG Pactual

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Industry : Finance
Fonality brings finality to your comunications decision making.
- Richard Fernandes
IT Analyst
About the Customer

BTG PACTUAL is the largest independent investment bank based in
emerging markets. With over 25 years of experience and renowned
success in both Brazilian and international markets, the bank has
offices in four continents. By combining a global view with in-depth local
knowledge, BTG Pactual offers personalized solutions with first-tier
services to corporate, institutional, and private customers.

Challenges:

• Provide a quick, plug and play solution that doesn’t disrupt business
• Move off a difficult to maintain CISCO PBX
• Provide a business phone solution that is flexible and easy to install
and manage

The Solution:

• Standard Edition for 4 employees
• Saved BTG Pactual $60,000 compared to a traditional PBX
• Auto Attendant, Name Directory & Music On Hold project professional look and sound to callers
• Unlimited Inbound and Outbound Calling saves on long distance
• Voicemail
• Call Forwarding assures employees they’ll never miss a call
• Web Admin User Panel gives administrators the ability to manage
all aspects of phone system remotely or a user panel for individuals
allows anyone to manage their personal configurations
• Powerful Reporting provides real-time call logs for all extensions with
powerful search and filter parameters