Debt Cure Services

download pdf
Industry : Financial Services
Fonality is the next generation VoIP.
- Keith Slomine
Branch Manager
About the Customer

Debt Cure Services works with clients to solve debt problems primarily
through debt settlement. Debt settlement is an alternative approach for
consumers dealing with the difficulties of too much debt. Debt Care Services
negotiates with creditors, on their client’s behalf, in an effort to settle
unsecured debt for a specified amount.

Challenges:

• Provide insight to call analytics
• Find an affordable solution that didn’t require a capital expense or a large
initial investment
• Improve departmental and customer communications
• Provide a business phone solution that is flexible and easy to install and
manage

The Solution:

• Call Center Edition for 5 employees
• Saved Debt Cure Services approximately $250 a month
• Auto Attendant, Name Directory & Music On Hold project professional look and sound to callers
• Voicemail
• Voicemail to Email
• Unlimited Extensions can be created with just a click of a mouse
• Call Forwarding assures employees they’ll never miss a call
• FindMe allows callers to find employees wherever they are: on cell phone,
at home, or at a branch office
• Unlimited Call Queues
• Skills Based Routing