Financial Crossroads

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Industry : Financial Services
Fonality helps us look at the total talk time and calls that each consultant does on a daily basis.
- Dale Lyons
Partner
About the Customer

Financial Crossroads offers financial consulting and a debt settlement
program designed for people who have had a severe financial hardship
and are looking for ways to resolve their current debt situation. Financial
Crossroads negotiation process has been tested and developed over
years of experience by their team of professionals in the field of finance
and credit card debt.

Challenges:

• Find an affordable solution that didn’t require a capital expense or a large initial investment
• Project a professional sound and feel to customers calling in
• Provide a business phone solution that is flexible and easy to install and manage

The Solution:

• Standard Edition for 4 employees
• Saved Financial Crossroads over $200 a month
• Auto Attendant, Name Directory & Music On Hold project professional look and sound to callers
• Unlimited Inbound and Outbound Calling saves on long distance
• Voicemail
• Call Forwarding assures employees they’ll never miss a call
• Web Admin User Panel gives administrators the ability to manage all aspects of phone system remotely or a user panel for individuals allows anyone to manage their personal configurations
• Powerful Reporting provides real-time call logs for all extensions with
powerful search and filter parameters