Over The Road Advance

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Industry : Financial Services
“Fonality gave us more line options and the technology to have two companies use the same system, but separately.”
- Kim Adams
Manager
About the Customer

Over The Road Advance (OT RA) loans truck drivers weekly pay-day
advances. OT RA bridges a gap between the trucking company and their drivers, allowing all to concentrate on daily operations without the worries of advances.

Challenges:

• Improve departmental and customer communications
• Find an affordable solution that didn’t require a capital expense or a large initial investment
• Project a professional sound and feel to customers calling in
• Connect remote employees to the main phone system

The Solution:

• Standard Edition for 5 employees
• Saved Over The Road Advance approximately $300 a month
• Auto Attendant, Name Directory & Music On Hold project
professional look and sound to callers
• Unlimited Inbound and Outbound Calling saves on long distance
• Voicemail
• Call Forwarding assures employees they’ll never miss a call
• Web Admin User Panel gives administrators the ability to manage
all aspects of phone system remotely or a user panel for individuals
allows anyone to manage their personal configurations
• Powerful Reporting provides real-time call logs for all extensions with powerful search and filter parameters