Selerity

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Industry : Financial Services
With Fonality our service is more reliable, we are able to host more calls at once, we have an autoattendant, and the overall co
- Bernie Prat
Operations Manager
About the Customer

Headquartered in Salt Lake City, Utah, Selerity Technologies provides
solutions to our customers by offering products and services worldwide
for both High Performance Liquid Chromatography and Supercritical
Fluid Chromatography needs.

Challenges:

• Improve customer response times, especially sales inquiries
• Stay ahead of the competition by making customer contact a priority
• Find an affordable solution that didn’t require a capital expense or a
large initial investment
• Improve departmental and customer communications
• Project a professional sound and feel to customers calling in

The Solution:

• Standard Edition for 10 employees
• Auto Attendant, Name Directory & Music On Hold project professional look and sound to callers
• Unlimited Inbound and Outbound Calling saves on long distance
• Voicemail
• Call Forwarding assures employees they’ll never miss a call
• Web Admin User Panel gives administrators the ability to manage
all aspects of phone system remotely or a user panel for individuals
allows anyone to manage their personal configurations
• Powerful Reporting provides real-time call logs for all extensions with
powerful search and filter parameters